Finastra – Banking Wire Payments, SaaS, Complex Systems

Imagine this… A wire transfer platform that can send millions instantly to the right person through the correct payment rail, making the process seamless and easy. The Problem Time=Money, and in the fast-paced bank wire transfer business, the more transactions you process, the more fees you can charge. This platform’s piecemeal design resulted in outdated ...

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Rapid Fintech – SaaS Banking Platform, Complex Systems

Imagine this: A banking application targeting inexperienced bank tellers (the persona) to perform large-sum wire transfers efficiently. The problem: Bank tellers are typically low-trained high-turnover, and low-security employees tasked with generating high-value wire transfers for in-branch customers. The current slate of products needs to be simplified for this persona, leading to an inefficient error-laden process. ...

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Corporate L&D – Enterprise SaaS, Complex Systems

Introduction   Corporate trainings is big business especially in industries where training is a prerequisite to doing your job, like the Aviation Industry. This where Envoy comes in, Envoy is a Curriculum Management System where large corporations can manage their trainings. The Challenge Curriculum Management Systems tend to be heavy on derails and information. The ...

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Hub.me – Smart Home, Mobile App

Introduction Hub.me is a white label security/home automation app used by over 90,000 user around the world. The Challenge Develop a new User Experience in an ever-changing industry and marketplace. Research As Hub.me is a B2B2C product there are 4 sets of research avenues on which I embarked and maintained on an ongoing basis: 1. ...

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