Imagine this:

A banking application targeting inexperienced bank tellers (the persona) to perform large-sum wire transfers efficiently.

The problem:

Bank tellers are typically low-trained high-turnover, and low-security employees tasked with generating high-value wire transfers for in-branch customers. The current slate of products needs to be simplified for this persona, leading to an inefficient error-laden process.

Project Origins  (The “Before”)
The solution:

A flow-based design with a modern UI to ensure a logical and error-free experience for bank tellers.

UX Innovation


Menu items coupled with changing radio buttons for each menu item, made for a difficult navigation. A combination of the menu items with the radio buttons options into a singular dropdown menu delivered the desired efficiency.

Customer Validation
User Testing
Design System Creation