Rapid Transfer is a Persona-Based stand alone application for Bank Tellers. The purpose of this product is to assist front-line employees in generating a money transfer.
Typically Bank Tellers have very limited knowledge in making money transfers, and this product is meant to help them succeed with minimum training.
This project involved Design Thinking, a great deal of innovation, as well as several sessions of customer validations, plus user testing.
Project Origins (The “Before”)
Menu items coupled with changing radio buttons for each menu item, made for a difficult navigation. A combination of the menu items with the radio buttons options into a singular dropdown menu delivered the desired efficiency.