This is money transferring product sold to banks and large financial institutions. Banks use this platform to transfer large sums of money, or multiple payments from the same account, at the same time (as happens when salaries are paid). This product has not been fully redesigned in several decades
Project Origins (The “Before”)
Personas
New Payment Creation Screens
New Verify and Repair Screens
Initial User Testing focused on Time to Completion speed.
Analytics and user testing revealed an increased Time to Completion (TTC) speed with the new design. A faster TTC means more transactions per hour/day which in turn means larger fee-based revenue numbers.
In Person User Validation
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Summery and some findings from In Person User Validation
Summery
This is a Design-Thinking driven project involving a the product, engineering and customer success teams.
Analytics, customer validation session as well as user testing were all part of this project.